Courier Services - Buyers Guide

Courier Services Checklist

Looking for reliable and trustworthy courier services need not be a difficult proposition. However, finding just the right one for your needs might be a challenge given the hundreds of possibilities available across the globe. Naturally, if you need only a local courier service, then your decision will be that much easier to make, but if you need to regularly send packages from one end of the world to the other, the you will have to ensure that you can depend entirely on the company you choose. To help you we have compiled of checklist of things to look for in a courier service along with a checklist of things to look over before sending out any packages or documents.

· Make sure that the courier service you hire offers top-notch customer service and support should an issue arise.
· Make sure that if you are dealing with an international delivery service, they offer online tracking of all their shipments as well as twenty-four hour customer service.
· Check the company’s reputation when handling complaints and issues with deliveries. Such a proposition is simpler than it sounds with the internet; there are online blogs where people post the experiences they have had with certain delivery companies and what to expect from their customer service.
· When preparing your package or document for delivery, always use the proper envelope for the job – otherwise you might find yourself being charged wrongly – and it will never be in your favour. The wrong packaging can also result in damaged documents or goods.
· Take the time to prepare you waybill properly. List your company name and address clearly. Also write the destination address clearly. You should also write this same information in permanent black market on the package or document itself.
· When the driver comes to pick-up your package, make sure to keep a copy of the waybill for yourself and note the tracking number so that you can find out where your package is at all times.
· If you are dealing with a bike, car or motorcycle courier, list any particular instructions on the package or at least inform the driver at pick-up. For instance, if the company to which your are sending your document has a separate entry for couriers, make sure that they know this, so that they are not caught off guard.
· If the person to whom your are sending the package is expected to pay for the delivery, make sure that they are aware of this fact so that they have the funds ready, or else, the courier company will not release the package to them. However, this is not necessary if you pay for all of your deliveries.

A good courier service can help you grow your business, keep important business contacts flourishing and help you to communicate and do business with greater ease. By following the basic points listed above, you will not only be able to rest assured that your packages are being delivered properly, but that your customers and clients will be happy.

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We needed to outsource some pre-sales work to a telemarketing company and I dreaded the search process. I knew it could take days to find companies, and then repeat my basic needs to each and every one. Filling out your form and having them come to me was a huge time saver. I hired a company in a week and so far we've been very pleased with the results.

Stephen, Buyer
New York, USA